Refund policy

Last updated: October 27, 2026

Our policy

Team Tuzi prints each item for your order. Please review the size guide and your chosen size, color, and design before checking out. Correctly made items cannot be returned simply because you changed your mind or selected the wrong size or color. If your order arrives with a problem, contact us for help.

Request help

Email hello@teamtuzi.com with your order number, a description of the problem, and supporting photos or videos where relevant. We reply within 2 business days and aim to review and process requests within 7 business days.

Reporting deadlines

Eligible return or refund requests may be submitted within 30 days after delivery. Please report printing errors, damage, or defects preferably within 7 days so we can investigate promptly; this recommendation does not shorten the 30-day request window.

For a missing parcel, contact us within 7 days after its estimated delivery date. We will investigate with the carrier before confirming the resolution.

Returns and eligibility

Contact us before returning anything. We will provide instructions and the return address after approval. Unauthorized returns are not accepted.

Returned goods must be unused, unworn, unwashed, and in their original condition, except where defective or incorrectly produced. Staining, misuse, or alterations can make an item ineligible. Return postage is your responsibility; we do not accept freight-collect shipments, except where applicable law requires otherwise.

Unless a manufacturing defect or fulfillment error applies, exclusions cover hygiene items (tights, underwear, pajamas, swimwear, socks, and masks), samples, deliberately damaged goods, late returns, correctly produced but unwanted items, delays caused by incorrect customer details, and customer-requested design or order changes.

Refunds

Once approved, refunds go to the payment method used at checkout in USD. Your bank or payment provider determines when the funds appear in your account. Contact us if you need help checking an approved refund.

Order cancellations

You may cancel for a full refund within 24 hours of placing your order. We hold orders during this period before submitting them for production. To self-cancel, sign in to your Team Tuzi customer account, select your order, and submit a cancellation request. Alternatively, email hello@teamtuzi.com with your order number. The time you submit your request determines whether it falls within the cancellation window.

After 24 hours, cancellation or changes are no longer available.

Production delays

Production targets are 3–7 business days for small orders and 7–15 for bulk orders, with dispatch by business day 8 or 16 respectively, measured from the end of our 24-hour order hold and payment confirmation. Missing tracking by day 7 for small orders or day 16 for bulk orders may qualify for compensation up to 10% of product value. Eligibility is reviewed individually. Customer changes, customization, incorrect shipping details, or pending confirmations are excluded.